6 general skills or competencies (Job family competencies) for Top Customer Service Executive
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Discusses empathetic language in creating personalized and memorable customer interaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows the regulations and policies governing customer interactions.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles employee-to-customer interactions to maximize the overall customer experience.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Engages with customers to ensure positive interaction and build strong relationships.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops strategies to improve customer interactions and achieve maximum customer satisfaction.
See 4 More Skill Behaviors
Skill definition-Creating mutually beneficial relationships with customers to improve their overall experience.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer relations in delivering good customer service.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports customer escalations to identify and mitigate negative impacts on customer relations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles customer issues and concerns effectively to maximize customer satisfaction and relations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates strategic customer relationships to uncover and meet customer expectations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates best practices to balance customer needs with our interests to create positive relationships.
See 4 More Skill Behaviors
14 soft skills or competencies (core competencies) for Top Customer Service Executive
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates and explains the financial aspects of a business initiative to different teams.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
See 4 More Skill Behaviors
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Follows customer relationship management practices and techniques in collecting data.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts customer profiling to summarize consumption habits.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements sales promotion analysis to track clients' account history.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Integrates sales history with sales projections to add more business value.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops web-based CRM solutions for businesses to enhance sales force efficiency and effectiveness.
See 4 More Skill Behaviors
Summary of Top Customer Service Executive skills and competencies
There are 0 hard skills for Top Customer Service Executive.
6 general skills for Top Customer Service Executive, Customer Interaction, Customer Relations, Customer Satisfaction, etc.
14 soft skills for Top Customer Service Executive, Business Acumen, Customer Relationship Management, Service Excellence, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Top Customer Service Executive, he or she needs to be skilled in Business Acumen, be an expert in Customer Relationship Management, and be skilled in Service Excellence.